Terms and Conditions

The following T&C set the service provided by www.maticollective.com to its Users. By submitting the Material and by filling the Forms the Client and the User accept these T&C. This section indicates the main conditions of sale and other general information to provide greater clarity and transparency in the service provided by our Site.

All contractual relations between maticollective.com and the customer are regulated by these T&C which form an integral and essential part of each quotation, order and purchase order confirmation regarding our products.

1. Acceptance of the Conditions of Sale

1.1. Upon sending the confirmation of the purchase order using electronic means, the Customer accepts and undertakes to comply with these terms and conditions of sale in its relations with maticollective.com. The Customer acknowledges that maticollective.com. is not bound by any conditions of sale other than those indicated herein unless agreed in writing beforehand.

1.2. maticollective.com. reserves the right to amend the conditions of sale at any time in the future. In this case, they shall only be effective for purchase orders made by the Customer after the publication of the same on the Site. Maticollective.com. therefore invites the Customer to read the most recent version of the Conditions of Sale before submitting a purchase order and print a copy or save it on an electronic device.

1.3. Please refer to the provisions of Legislative Decree no. 185 of 22 May 1999 as amended, Legislative Decree no. 206 of 6 September 2005 (the “Consumer Code”) as amended, Legislative Decree no. 70 of 9 April 2003 as amended and the Italian Civil Code regarding all aspects not contemplated by these General Conditions of Sale.

2. Contact Details

2.1 Mati Collective di Maria José Germano, with registered office at Viale Romolo, 1, 20143 - MILANO, P.IVA IT10320660961.

1.2 Any requests for information or clarification can be submitted directly to the Company by email at shop@maticollective.com

3. Sales Policy

3.1. MATI sells a wide range of sample of its collection.

3.2. The sale of the Products is aimed at buyers, even "consumers", with an age greater than 18 (eighteen) (hereinafter "Customer"). "Consumer" means any person who operates on the Site for purposes not related to his professional, commercial or entrepreneurial activity.

3.3. All the Products on the Site correspond to the best quality standards in the sector. The Company does not sell products of an inferior quality to the corresponding standards available on the market.

3.4.The essential characteristics of the Products offered by the Company are provided with specific descriptive data sheets, displayed directly on the Site.

4. Sales Contract and Product Purchasing Procedures

4.1. These General Conditions of Sale exclusively regulate the sale of Company Products through the Site.

4.2. These General Conditions of Sale do not regulate the supply of services or the sale of products by subjects other than the Company, to which reference is made on the Site through hyperlinks or banners. The Company is not, therefore, responsible for the provision of services and/or products, or the conclusion of any contract between the user and third parties other than the Company.

4.3. The Customer may proceed with the purchase of one or more Products via the Site, as described in the relevant sections, selecting them and adding them to the “shopping cart”. On completing the selection of the desired Products, go to the “your shopping cart” section, a screen will be displayed to submit the order with all the data entered by the Customer, who is required to verify the accuracy of the same (the “Purchase order”).

4.4. Once that the selection of the Products is completed, in order to purchase the Products chosen, the Customer will be asked to (i) register with the Site (free of charge), providing details as requested, or, (ii) where already registered, to login, or (iii) to provide their details so that the order can be completed and the contract can be concluded.

4.5. To proceed with the purchase of one or more Products offered for sale by the Company it is necessary to read and approve these T&C. Approving the relative check-box constitutes a contract proposal and implies full knowledge and acceptance of the T&C.

4.6. MATI reserves the right, at its sole discretion, to refuse, also partially, the Purchase Order. This refusal does not entail any right, indemnity and/or compensation of any kind and for any reason whatsoever against MATI.

4.7. Once received the Purchase Order and verified its formal accuracy, the Company will send a confirmation of the Purchase Order, containing a summary of the information already present in the order form (hereinafter the "Order Confirmation"). Once the Order Confirmation has been sent, the contract between the Customer and MATI will be considered as concluded pursuant to Article 1326 of the Civil Code. and MATI will take charge of the Purchase Order.

4.8. In order to receive the Products, the Customer must pay theism required for the Products (hereinafter the "Price") as per Article 7 below ("Payments"). With the dispatch of the Order Confirmation, an order number will be assigned which must be used for any further communication with MATI in relation to the Purchase Order (hereinafter the "Order Number”).

5. Prices

5.1. All the sales Prices of the Products on the Site indicated next to each individual Product are expressed in Euro and include VAT (if applicable) and any indirect taxes (if applicable), while they do not include shipping costs, which are calculated in the “Total Shopping Cart” and that the user undertakes to pay to MATI, in addition to the Price indicated on the Site.

5.2. The Prices of individual Products, as published from time to time, cancel and replace any previous Prices. In any case, the Prices applied are those indicated on the Site at the time of the Purchase Order and confirmed on the latter.

6. Product Availability

6.1. It is only possible to purchase the Products indicated in the online catalogue that are indicated as available on the Site.

6.2. For the Products on the Site expressly referred to as “Product currently not available” will be sent an email with the new availability of the Products on the Site.

6.3. If, following the completion by the user of the Purchase Order, the selected Product is no longer available, MATI shall cancel the Purchase Order, and subsequently refund the amount paid within 30 days.

6.4. If the Products are not available in the desired quantities, the Customer may contact MATI by completing the appropriate form on the Site, by e-mail at the address shop@maticollective.com. In this way, the Customer will be able to receive all the necessary information on the Products and on the expected time for their procurement.

7. Payments

7.1. Payments shall be made by PayPal.

7.2. At no time during the purchase process, is MATI able to gain access to the information related to the credit card transmitted via a secure connection directly to the site that manages the transaction, without third parties having access to the same.

MATI has no access to any electronic archive relating to the payment instruments of the Price, therefore under no circumstances shall MATI be held liable for any fraudulent and illegal use of credit cards by third parties when payment of the purchased Products is made.

7.3. After payment of the Price, MATI will inform the Customer of the receipt of the Price through an e-mail, with which it will also be informed of the delivery times of the Product.

8. Transport and Delivery

8.1. MATI shall arrange to deliver the selected and ordered Products in Italy and EU to the address specified at the time the Purchase Order is placed, as described below.

8.2. The ordered Products shall be delivered in suitable packaging to guarantee their integrity during transport. Deliveries are carried out by courier (hereinafter the “Carrier”) to the address indicated directly on the order form.

8.3. In order to arrange the delivery of the Products, the Customer must provide all the necessary information, including shipping address and telephone number of the person to whom the Product is to be delivered, if it is different from the person placing the order. The delivery shall only be handed over to the recipient indicated on the waybill. The Carrier reserves the right to request the recipient to provide suitable ID before handing over the delivery.

8.4. Upon receiving the Product, the Customer is required to check: (i) that the quantity of the ordered Products corresponds to what is indicated on the transport document; (ii) that the packaging is intact, not damaged or, in any case, not showing any alterations even on the sealing materials. Once the carrier’s transport document has been signed, it will not be possible to submit any claims to the Company regarding the characteristics of the goods delivered.

8.5. If the Carrier is unable to make the delivery of the Products due to the physical absence of the recipient or the appointed delegate at the indicated address, the Carrier may contact the recipient by phone during the following days, so as to complete the delivery of the Product. Therefore, in case of non-delivery of the Product, the Carrier may make follow-up contact attempts; there will be no additional costs if the products are placed in storage, and there will be no additional costs for the user up to the second delivery attempt.

8.6. If the package delivered by the Carrier is visibly damaged and broken, the user shall reject the delivery and return it to the sender. In this case the MATI shall organise the collection of the delivery and a new shipment of the product. If the shipment consists of multiple packages and not all of them were damaged, please only return the damaged package to the sender by signing the courier delivery note with the lettering “With Reserve”. MATI will collect the damaged package and replace it. If the product to be replaced is out of stock, you will be contacted to replace it with another product or refund the residual value.

9. Right of Withdrawal

9.1. In accordance with the legal provisions in force, making particular reference to the Consumer Code, the Consumer user (any natural person who uses the Site for purposes unrelated to his/her professional, commercial or entrepreneurial activity) has the right to withdraw from the purchase of the Products without incurring any penalty and without specifying the reason, within the term of 14 (fourteen) calendar days from the date of receipt of the Products. The decision to withdraw shall be notified to MATI with a right of withdrawal letter to be sent by registered mail, with advice of receipt, or by any other suitable means. The registered letter is deemed valid when sent from the recipient post office within 14 calendar days of receipt of the product.

9.2. After the return of materials (RMA) has been authorised, and the goods have been received, the Company will check the product. The product must be intact, in its original packaging, complete with all its parts and any ancillary documentation.The lack/breakage of any content of the packaging will invalidate your right of withdrawal. The Company will refund the entire amount paid by the Customer to purchase the product; the Customer is only responsible for the cost of returning the Product to the sender. Returns will not be accepted at the expense of the recipient.

9.3. Once it has verified that the returned product is completely intact, MATI undertakes to refund the purchase price no later than 14 (fourteen) calendar days from receipt of the notice of withdrawal request, after receiving and verifying the returned product, or after receiving proof by the Customer that the goods have been returned, depending on what situation occurs first.

The shipment is the sole responsibility of the Customer; in the event that damage occurs to the product during transport, the Customer shall be notified and required to collect the same within and no later than 30 days from said notice. After this time the product will be disposed of.

10. Legal Guarantee and defective products

10.1. The products purchased on the Site are subject to the rules on sales contracts and on the guarantee concerning consumer goods and, insofar as not contemplated therein, to the specific provisions provided for by the Civil Code.

10.2. The Legal Guarantee covers the lack of conformity that occurs within 24 months from the delivery date of the purchased product and must be provided by the product seller, even if it is a subject other than the manufacturer. To assert it, it is necessary to notify the seller of the defect within 2 months of discovery. We therefore recommend that you always keep the tax document received when the product is delivered.

10.3. If the product has a defect covered by the Legal Guarantee, the Consumer has the right to repair or replace the defective product by the seller, free of charge. The Consumer has the right to reduce the price or to terminate the contract in the following cases:
a) if replacement or repair of the product is not possible or is excessively expensive;

b) if the seller has not repaired or replaced the product within a reasonable period of time; or

c) if the replacement or repair previously carried out caused significant inconvenience to the Customer.

10.4. The guarantee is personal and will therefore only apply to the original purchaser. The aforementioned guarantee will not be applicable in case of negligence, carelessness in the use and maintenance of the product.

10.5. The Consumer must deliver the defective item to the authorized courier who will be sent directly by MATI at his own expense to the pick-up address provided at the time of reporting the anomaly. The package must contain an indication of the number and date of the purchase order, a brief description of the defect / malfunction found, the model of the product, the choice between the option to refund or replace the product.

10.6. MATI reserves the right to verify the actual alleged defect or that the product does not show signs of tampering, improper use or damage caused by the customer. MATI will alternatively carry out the replacement, repair or refund of the product only after this check.

10.7. Repairs or replacements will be made within a reasonable time from the request, taking into account the availability of replacement products as well as the costs and timing of any repairs. Shipping costs, labor and materials are the responsibility of MATI. If the repair and replacement are impossible or excessively burdensome, MATI reserves the right to offer the customer the price reduction or the termination of the contract (product return and full credit of the amount already paid).

10.8. To determine the amount of the price reduction or the amount due in these cases, the use made of the product is taken into account. A slight defect for which it is not possible or excessively burdensome to carry out the remedies for repair or replacement does not give the right to terminate the contract.

11. Contract termination and express termination clause

11.1. MATI has the right to terminate the contract by giving simple communication to the Customer with adequate and justified reasons; in this case, the Customer will only be entitled to a refund of any sum already paid, with the exclusion of any further damage or compensation.

11.2. The regular fulfillment of the obligations assumed by the Customer and indicated in the section "Obligations of the purchaser" as well as the successful completion and punctuality of the payment of the purchased goods are essential so that, by express agreement, the eventual non-fulfillment by the Customer of even one only these obligations will result in the termination of the contract pursuant to Article 1456 of the Civil Code, without the need for judicial ruling, without prejudice to the right of MATI to sue for compensation for further damages.

12. Responsibilities of the Seller

12.1. MATI is under no circumstances liable for disruptions caused by third parties (including the carrier) and force majeure and/or Act of God, such as accidents, theft and/or robbery involving the carrier making the delivery, fire, explosions, strikes and/or lockouts, earthquakes, floods and other similar events that could prevent, in full and/or part processing of the order within the contractually agreed deadlines.

12.2. MATI disclaims all liability to any party for any damages, losses and costs incurred as a result of failure to execute the contract for the causes mentioned above, as the consumer is only entitled to a refund of the paid price. Equally, MATI is not held liable for any fraudulent or illegal use that may be made by a third party, of bank details, cheques and other payment means.

13. Purchaser's obligations

13.1. The Customer undertakes, once the "online" purchase procedure has been completed, to print and keep the present general conditions, which, moreover, will have already viewed and accepted before purchase, as well as the specifications of the product in question .

13.2. It is strictly forbidden for the purchaser to enter false and / or fictitious data or belonging to a third party in the registration procedure necessary to activate the procedure for the execution of this contract and the related further communications; the personal data and the e-mail must be exclusively their own real personal data and not of third parties, or of fantasy. It is expressly forbidden to make multiple registrations corresponding to the same person or enter data of third parties.

13.3. MATI reserves the right to prosecute all violations and abuses, in the interests and for the protection of all consumers. By completing the registration form in the registration procedure, the Customer authorizes MATI to activate the procedure for the execution of this contract and the related further communications. The buyer also authorizes the Company to communicate non-sensitive personal data (residence, telephone number) to trusted couriers and / or forwarding agents used to deliver the purchased goods in order to allow the procedures necessary for their delivery.

14. Privacy

All information relating to the processing of your personal data can be obtained by consulting the Information Notice on the processing of personal available on the Site.

15. Information Available on the Site

Any information or news provided on this Site, in particular any information or news relating to health conditions, medical and/or preventive care, medications, diseases or disorders is provided purely as a general indication and with the sole purpose of providing information to guide you in your choice when purchasing the Products.

16. Applicable Law and Dispute Resolution

These T&C are all executed in Italy and regulated by Italian laws. Any disputes that should arise regarding the validity, interpretation or execution of these General Conditions of Sale and the product purchase orders shall be the sole jurisdiction of the Judge in the location of residence or domicile of the Consumer, on the condition it is Italy. The Court of Milan is granted exclusive jurisdiction for all and any other disputes which may arise.

17. Updates and Amendments

These General Conditions of Sale may be periodically amended by MATI according to developments of its commercial policy, and in order to ensure compliance with any legislative updates and modifications. Each contract is deemed concluded according to the General Conditions of Sale in force at the time of order and published on the Site. Any update and amendment shall be regularly published on the Site and will be immediately effective from the date of publication on the same.

18. Complaints

We give our customers the utmost attention.

If you are not satisfied with the high quality standards we have set, we want you to let us know. The feedback you provide gives us the opportunity to continue to improve our products and services.

In order to resolve the complaint as quickly as possible, please attach the details of all contact details and any other information deemed relevant to the complaint itself.

You can write to us directly at the following address: shop@maticollective.com
We ask you to indicate:
- name and surname, telephone number (s) including prefix - order number (in case of reference to an order)

- a clear description of the complaint
- details of what you want to be done to resolve the issue

Last Update: 28/05/2020


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